Can we please change the Upgrade SWV Agents 7.5 task in the Console to by...
Dear Symantec,The target that the "Upgrade SWV Agents" task in CMS 7.5 is by default set to:Exclude computers not in "Computers with any version of Software Workspace Virtualization"Exclude "Computers...
View ArticleCHROME-96 not reporting correctly
I need a solution I had a similar problem with Adobe not reporting properly, now I'm seeing it with Chrome-96.Chrome installs on clients, applicable count goes down, installed count stays at zero.PM...
View ArticleHow do I prevent clients from getting patches from other Package Servers?
I need a solution My setup is pretty straight forward. We have a NS and PS at HQ and a PS at all of our remote sites. All sites are connected via 10Mb WAN. Currently, if for some reason a package...
View ArticleDS 7.5 Prep PC for Image Capture failing
I need a solution I am having the same problem as listed in this post: https://www-secure.symantec.com/connect/forums/ds-... I assign the task to caputre a ghost image of PC and sysprep flashes in...
View ArticleError message about smc crash
I need a solution When I checked the status of my GUPs this afternoon, I noticed one was showing as "offline" When I went to the GUP I recevied a message on screen about smc crashing. I was able to...
View ArticleSWU policy Package Options to allow immediate restart?
I need a solution Hello there, I attached the screenshot of the Software Update policy "Package Options" here. Would you please advise if I should uncheck the "Allow immediate restart if required"...
View ArticleApplication Metering
I need a solution Hello All,I am new to Application metering and have been asked to create a report for a particular software for couple of months, the issue I am facing is that for each month I have...
View ArticleApplication Metering usage data for a specifc file name
If you don't like drilling down into the usage report, here is a SQL query that you can run to find usage data either for all files that have been metered or for a specifc file:SELECT rf.Name AS...
View ArticleService Management task when the service has an instance
I need a solution Hello,I'm trying to use the build in Service Management task in Altiris 7.1 that allows you to start, stop, restart or change the start mode of services running on the clients.I'm...
View ArticleProcess Manager Logging Problems
I need a solution We have been having some problems in our Production environment with getting Process Manager logging to work consistently. We have multiple workflows in the same environment with...
View ArticleWise install shared dll count question.
I need a solution I'm trying to tweak an install we have in Wise on my XP machine before they take it away from me. I'm not an installer and was handed this job as a result of downsizing years ago....
View ArticleQuery to include primary user
I need a solution Hi,This query works fine, but when it runs I get NULL for the Primary User. Is it not possible to get the primary user for a retired asset? Is the primary user value in another...
View ArticleAltiris 7.1 Logged in User Token
I need a solution Hey Guys, Searched but cannot find this info. Can I get a sql query to create a new Token for logged in user? Seems like this would be included. ThanksAsh
View ArticleFix Emailing Tasks to the Assigned User in ServiceDesk 7.5
We are currently implementing a ServiceDesk 7.5 SP1 and tried to follow the portion of the Implementation Guide titled "Sending an email To Task Assignees" in order to get the Review Resolution task...
View ArticleAllow Emailing of Customer Survey link in ServiceDesk 7.5
We are currently implementing Servicedesk 7.5 SP1 and there is no way to email a link to the Customer Survey if the tickets is selected as part of the randomizaion rule. It is quite unrealistic to...
View ArticleFailed Quick Delivery
I need a solution Good afternoon,I am trying to find out why my Quick Delivery of Software is failing over and over again but it still manages to install the application. It takes less than 10 secs...
View ArticleComputer showing wrong IP Address in Manage>Computers
I need a solution I have a computer that the Management Console tried pushing the Agent to unsuccessfully. The computer was, at the time, using a VPN from his home network. SMC is now showing his...
View ArticleAppending HTML Data to Generate PDF File
I need a solution I am trying to understand the best way to loop through a collection, format the array text, and append it to a temporary file prior to creating a PDF document from the data and...
View ArticleDS 6.9 SP6 building Surface Pro
I need a solution I would like to PXE a sufrace, but I don't have the specific network adapter so I don't think that is possible. So my other option is to use a USB boot drive, using a iso created...
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