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SSE Reports for ITMS 7.x
SSE is a collection of reports commonly used by Backline support and Sustained Engineering. They are very useful for monitoring, administering and troubleshooting.An example can be seen at link below:...
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Error when adding CMDB to ITA
I need a solution Good morning all,Trust you are well.I have been trying to add all my CMDB's to my ITA server for cube processing. I have added all of them but no luck with adding the last.Everytime...
View ArticleHotfixes seem to always create alot of issues on our site servers. Are we...
I do not need a solution (just sharing information) It takes a few days of work to get everything to work like it did prior to every hotfix we have done. Considering only doing major service packs and...
View ArticleSymantec Management Agent Crashing after being added to Domain
I need a solution Hello! Here is my situation:I recently had a PC have a hard drive issues. It didn't crash, but was making grinding noises, and was still usable. Instead of replacing the hard drive,...
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Problem with user account
I need a solution Hello,We are running SD 7.1 SP1 and recently we have problems with one user account. At first glance everything seems OK with this account (as seen in admin - users - accounts -...
View ArticlePatch Management Import
I need a solution I may be over reacting but have a feeling I am not. My patch management import for Windows (Import Patch Data for Windows) runs every night and I usually see patches show up in the...
View ArticleHTML in Incident Description causes Application Error when resolving
I need a solution We have a custom workflow that creates an incident with a description that contains HTML. When we try to resolve the incident, we get an Application Error. We have to remove the...
View Articleadding closed incidents to problem incident
I need a solution If a problem has already been after a few incidents have been closed that are related, how do I add the closed tickets to the problem? We've discovered an issue that some past...
View ArticlePCAnywhere Confusion Post SP1 Upgrade
I need a solution There are 2 upgrade policies now. I get that 'Host only' should be fine for my clients. Do our technicians need the other more general "pcAnywhere Plug-in for Windows - Install"...
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Problemas con Altirs al intentar apagar un equipo remotamente
I need a solution Hola:Tengo el siguiente problema, estoy trabajanndo con Altiris Management Client 7.5 y en Tareas creo una Nueva tarea del tipo Power Control para que apague un equipo remotamente...
View ArticleUpgrade SEP from 11.x to 12.x
I need a solution Hello EvesybodyMy company going to upgrade curent SEP from 11.x to 12.x. So, I have any question about this issue :Please give to me document or share link how to upgrade ? (more...
View ArticleSyntax for powershell comments in DS6.9
I need a solution Hello,i´m looking for the powershell syntax in ds 6.9 SP5/6 that the first comment is shown in run script overview.For Batch i can use REM and the Description for the embedded run...
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DS 7.x: Error "The handle is invalid." when running a Scripted OS...
error: "Unable to create new process". Value of Windows error code = 6 and message is " The handle is invalid. Error: From automation DSTask.log when running a SOI:(location: X:\program...
View ArticleCan we please have better reporting on issues within the Software Packages...
Dear Symantec,I am currently working on a system where the NS.PackageRefresh has been giving errors for weeks and weeks from where someone went through the software packages in the Software Library and...
View ArticleClose a ticket as a rule
I need a solution Ok so here's a simple requirement.... A customer has a spam filter in front of their email and has rules set up within the SD email processing to filter out additional unwanted...
View ArticleTechnicians Lost Permissions Post SP1 & HF5 upgrade
I need a solution After the upgrade, our technicians lost the ability to use PCAnywhere (they have the client, but are getting invalid login when prompted for their AD credentials). I confirmed in...
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Setting "Remove from Queue?" to checked by default in Set Ownership Task
I need a solution I have looked everywhere and through the different workflow projects and can't find where to do this? I'm sure I'm overlooking something. Does anyone have any directions that can...
View ArticlePreventive maintenance template for Altiris Patch management
I need a solution Dear All,We need to carry out the PM for Patch managemt system. Do any one has the same?Regards,MontoN.
View ArticleAltiris 7.1 Upload software and image directly to package server
I need a solution Hi Guys, we have a number of Package server connected via WAN. I cannot find how to upload images and software directly to a package server to keep uploads off our WAN. Can you...
View ArticleDistribute files to Windows clients
I need a solution HelloI'm looking for the best way to distribute a few files to %WINDIR% and %USERPROFILE%I already think about a few way of doing it, but i'm still looking for the best way of doing...
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