Hard Drive problem support on using norton Ghost
I need a solution Can anybody confirm if Norton Ghost (2002) supports a Windows 64bit operating system. Can you also confirm if this version allows back up using a usb remote back up drive for...
View ArticleUnble to check if a registry exists using Get registry key command in Wise...
I need a solution Hi, I need help on this please.I basically want to check if an application A already exists in the system, if does not exist, install app A, if exists exit the program. I am running...
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How to apply Host Integrity to install and Update SEP client if not present...
I need a solution I have SEPM 12.1.5. Need information on :How to apply Host Integrity to install and Update SEP client if not present on client systems.Also, I have not found any article to ADD SNAC...
View ArticleException in Submit And Return PID Component
I need a solution The database is on a separate server, but is passing localhost and causing errors in sending the request. Anyone have any idea where can I change this?The environment was normalized...
View ArticleMAC Patch Managment not installing OS updates
I need a solution Hello all;I was trying to get a Patch process with Altiris going and noticed that none of the 4 Patch jobs in altiris will install the OS updates. I am on old hardware due to my...
View ArticleGhost failing on problem hard disk
I need a solution I work with a school that has a Windows Vista 32-bit computer with a failing hard disk. I repaired the disk and the computer is now stable, but wish to clone the disk to a new disk...
View ArticleDS 7.5 upgrade and an empty DeployAnywhere folder in DS 7.1 MP1.1
I need a solution Dear All,I am going to DS 7.1 to 7.5 SP1, but I checked the DeployAnywhere drivers in DS 7.1 SP2 MP1.1 and I found that the UI is completely empty of drivers.Why might this be and...
View ArticleTrying to create a Report in IT Analytics that compares SharePoint List to...
I need a solution I have an issue where I have the Dataset declared that contains all values and I would like to have the values that are in a list that is located on SharePoint be the "Default"...
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MetriX Service Desk/Help Desk Analytics Webinar- Don't Fly Blind
Location: Go-To-Meeting Webinar Time: Thu, 04 December, 2014 - 2:00 - 3:00 EST Are You and Your Help Desk Flying Blind? Are you increasingly frustrated by the...
View ArticlePatch Management - Best Practices (SMP 7.5)
I need a solution Hello all, I'm wondering if anyone can offer some advice. With all of the problems addressed in the latest patching cycle, it seems like one may want to break the normal cycle and...
View ArticleDownloading patches failing
I need a solution Is this article still the case? http://www.symantec.com/business/support/index?page=content&id=TECH175710I can get the Microsoft Patches to download, but no 3rd patches download....
View ArticleConvert Unmanaged client to managed one
I need a solution Hi All, I’m testing the a Dell computer with 64-bit Win7 OS and start to do an image for it. The Symantec installed on this PC is 12.1.4_Win64-bit-Client. I’ve been struggling to...
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[Asset] How to configure Cost Model
I need a solution Hello everyone!Does anybody knows how to configure the Cost Model?I'm having a hard time configuring this, as I don't find this info on the admin guide.Thanks in advance.
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Partition disk
I need a solution I am running hte build job on a new Lenovo ( 2 disks) and the partition disk gets this error ?
View ArticleHTTP Agentless Monitoring, alternate IP
I need a solution I have finally gotten HTTP agentless monitoring working, but for some reason I can not get it to monitor a page that is not on the primary IP address. Scenario:Server has IIS...
View ArticleHow we surplus assets
SummaryThis document details the steps that we follow for all surplus and Asset Recovery Services (ARS) activities for ITAM managed equipment. Feel free to use this as a basic template, take what you...
View ArticleMS14-066 Revision and MS14-068 OOB Patch... Today?
I need a solution Hey Symantec,Can we get MS14-066 revised and MS14-068 imported today? These are highly critical and really need to be applied ASAP.Thanks!
View ArticleHow we define asset types and asset statuses
SummaryThis document details the Asset Types and Statuses that we have come to track within our Symantec Management Platform for ITAM managed equipment. Feel free to use this as a basic template, take...
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How we fill out and process a move form
SummaryThis document details the steps that we follow in order to complete, submit, and process a Move Form. We complete a Move Forms when an asset:Moves locations.Re/Assigned to a new or different...
View ArticleErrors in SMP internet Gateway logs
I need a solution Hello,I am seeing some weird errors in our SMP internet gateway logs. Has anyone seen this and have any idea what it means?I have 2 gateway servers for Cloud Enabled Clients and am...
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