I have some servers that had errors in the monitoring console. I have powered off the server, and now when I "Resolve" the alert, it comes right back into the console. This is the log entry from the NS.
How can I clear the alert if the agent is powerd off?
Log File Name: C:\ProgramData\Symantec\SMP\Logs\a.log
Priority: 1
Help and Support:
Date: 9/6/2013 10:37:10 AM
Tick Count: 4624337
Host Name: HQ-ALTIRIS01
Process: w3wp (3336)
Thread ID: 27
Module: w3wp.exe
Source: Monitor
Description: Thread:0027 AgentService.AcknowledgeSingleAgent: (SAINTMAP01 (6a5e29c1-8098-45b1-b482-85b455806929),AcknowledgeAlerts): Monitor agent '' has disconnected w/o providing a response.
Log File Name: C:\ProgramData\Symantec\SMP\Logs\a.log
Priority: 1
Help and Support:
Date: 9/6/2013 10:37:10 AM
Tick Count: 4624337
Host Name: HQ-ALTIRIS01
Process: w3wp (3336)
Thread ID: 27
Module: w3wp.exe
Source: Monitor
Description: Thread:0027 AgentService.AcknowledgeSingleAgent: (SAINTMAP01 (6a5e29c1-8098-45b1-b482-85b455806929),AcknowledgeAlerts): Monitor agent '' has disconnected w/o providing a response.