I need a solution
I know that we did this in 7.1 and that there's a great document on what to change/add in the EmailMonitor workflow to make this happen. What we'd like is this same functionality in 7.5. I could modify the same workflow and place most of the same components to make it happen but what are others doing? Is there a rule built-in that I'm just missing (I could do onIncidentEdit but don't want to email on every edit). Do we create a send to workflow somehow or some other method? Any feedback would be great.