Quantcast
Channel: Symantec Connect - Endpoint Management
Viewing all articles
Browse latest Browse all 7163

IT Management Suite 7.5 Installation Failure

$
0
0
I need a solution

When I am choosing to install the IT Management Suite 7.5 from SIM, it installs Diagnostics x64 and Platform Common x64, but the installation of Altiris Server x64 doesn't work, and it uninstalls Diagnostics and Platform Control.

I am trying to install on a virtual machine running Windows Server 2008 R2 Standard 64-bit, with all the prerequisites.

 

The logs look like this:

01May2014    15:17:45.1389268    SIM    Initialized metrics logging.

01May2014    15:17:57.0416505    SIM    Wizard (Mode 'Install') Launched
01May2014    15:20:45.5381830    Summary    BEGIN install
01May2014    15:20:45.8501850    Install    BEGIN install of Diagnostics x64 (7.5.1670) (altiris_diagnostics_7_5_x64.msi)    d5e81e61-9cd4-4563-aee5-e99c1a539c6a
01May2014    15:20:47.0825929    Install    END   install of Diagnostics x64 (7.5.1670) (altiris_diagnostics_7_5_x64.msi)    00:00:01.2360000    d5e81e61-9cd4-4563-aee5-e99c1a539c6a
01May2014    15:20:47.1605934    Install    BEGIN install of Platform Common x64 (7.5.1670) (altiris_nscommon_7_5_x64.msi)    36478346-eab5-4e0a-9e26-2ed86b8a8eef
01May2014    15:20:47.7221970    Install    END   install of Platform Common x64 (7.5.1670) (altiris_nscommon_7_5_x64.msi)    00:00:00.5630000    36478346-eab5-4e0a-9e26-2ed86b8a8eef
01May2014    15:20:47.7377971    Install    BEGIN install of Altiris Server x64 (7.5.1670) (altiris_ns_7_5_x64.msi)    59641da4-213f-46d3-bdf0-5f70bb08cb63    d0e33520-c160-11d2-8612-00104b74a9df
01May2014    15:20:52.0122245    Configuration    BEGIN unconfigure of Platform Common x64 (7.5.1670) (altiris_nscommon_7_5_x64.msi)    36478346-eab5-4e0a-9e26-2ed86b8a8eef
01May2014    15:20:52.1370253    Configuration    Symantec.Installation.PerformUninstall.DoUnconfigure: Preparing to unconfigure before uninstall; checking C:\PROGRA~1\Altiris\Symantec Installation Manager\Installs\Altiris\altiris_nscommon_7_5_x64.msi for configuration files.
01May2014    15:20:52.1370253    Configuration    No unconfiguration performed because there is no specified configuration file
01May2014    15:20:52.1370253    Configuration    Unconfigure complete for msi C:\PROGRA~1\Altiris\Symantec Installation Manager\Installs\Altiris\altiris_nscommon_7_5_x64.msi.
01May2014    15:20:52.1370253    Configuration    END   unconfigure of Platform Common x64 (7.5.1670) (altiris_nscommon_7_5_x64.msi)    00:00:00.1200000    36478346-eab5-4e0a-9e26-2ed86b8a8eef
01May2014    15:20:52.1370253    Uninstall    BEGIN uninstall of Platform Common x64 (7.5.1670) (altiris_nscommon_7_5_x64.msi)    36478346-eab5-4e0a-9e26-2ed86b8a8eef
01May2014    15:20:53.4006334    Uninstall    END   uninstall of Platform Common x64 (7.5.1670) (altiris_nscommon_7_5_x64.msi)    00:00:01.2620000    36478346-eab5-4e0a-9e26-2ed86b8a8eef
01May2014    15:20:53.4006334    Configuration    BEGIN unconfigure of Diagnostics x64 (7.5.1670) (altiris_diagnostics_7_5_x64.msi)    d5e81e61-9cd4-4563-aee5-e99c1a539c6a
01May2014    15:20:53.5722345    Configuration    Symantec.Installation.PerformUninstall.DoUnconfigure: Preparing to unconfigure before uninstall; checking C:\PROGRA~1\Altiris\Symantec Installation Manager\Installs\Altiris\altiris_diagnostics_7_5_x64.msi for configuration files.
01May2014    15:20:53.5722345    Configuration    No unconfiguration performed because there is no specified configuration file
01May2014    15:20:53.5722345    Configuration    Unconfigure complete for msi C:\PROGRA~1\Altiris\Symantec Installation Manager\Installs\Altiris\altiris_diagnostics_7_5_x64.msi.
01May2014    15:20:53.5722345    Configuration    END   unconfigure of Diagnostics x64 (7.5.1670) (altiris_diagnostics_7_5_x64.msi)    00:00:00.1810000    d5e81e61-9cd4-4563-aee5-e99c1a539c6a
01May2014    15:20:53.5878346    Uninstall    BEGIN uninstall of Diagnostics x64 (7.5.1670) (altiris_diagnostics_7_5_x64.msi)    d5e81e61-9cd4-4563-aee5-e99c1a539c6a
01May2014    15:20:55.7250483    Uninstall    END   uninstall of Diagnostics x64 (7.5.1670) (altiris_diagnostics_7_5_x64.msi)    00:00:02.1450000    d5e81e61-9cd4-4563-aee5-e99c1a539c6a
01May2014    15:20:55.7406484    SIM    BEGIN write install history
01May2014    15:20:55.9278496    SIM    END   write install history    00:00:00.1860000
01May2014    15:20:55.9434497    Summary    BEGIN configuration
01May2014    15:20:55.9590498    SIM    BEGIN creating and queueing configuration tasks
01May2014    15:20:56.0838506    SIM    END   creating and queueing configuration tasks    00:00:00.1310000
01May2014    15:21:00.9822820    IISRestart    BEGIN stop IIS
01May2014    15:21:03.6342990    IISRestart    END   stop IIS    00:00:02.6480000
01May2014    15:21:13.6495632    IISRestart    BEGIN start IIS
01May2014    15:21:13.9147649    IISRestart    END   start IIS    00:00:00.2640000
01May2014    15:21:18.9847974    Summary    END   configuration    00:00:23.0370000
01May2014    15:22:51.2749890    SIM    Wizard (Mode 'PlatformInstall') Closing
01May2014    15:22:51.2905891    Summary    ***INCOMPLETE TRANSACTION*** END   install
01May2014    15:22:51.2905891    Summary    ***INCOMPLETE TRANSACTION*** END   install of Altiris Server x64 (7.5.1670) (altiris_ns_7_5_x64.msi)    59641da4-213f-46d3-bdf0-5f70bb08cb63    d0e33520-c160-11d2-8612-00104b74a9df

 


Viewing all articles
Browse latest Browse all 7163

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>